Acceptance of Terms
By registering an account, using our products, or visiting bearhost.com, you confirm that you're legally able to enter into this agreement (you're at least 18 or have legal consent) and agree to be bound by these Terms.
Services Provided
Bearhost provides a suite of digital services, including:
- Website Hosting
- VPS Hosting
- Dedicated Servers
- WordPress Hosting
- Domains for Sale
User Responsibilities
You agree to:
- Provide accurate and complete registration information
- Keep your username and password confidential
- Be responsible for all activities under your account
- Maintain current billing and contact information
Acceptable Use Policy
You agree to not:
- Host or transmit illegal, harmful, or offensive content
- Use the service for spamming, phishing, or distributing malware
- Exploit server resources in ways that harm other users (e.g., crypto mining, DDoS attacks)
- Violate copyright, trademark, or intellectual property laws
Payment Terms & Renewals
All prices are clearly displayed before checkout. Your services will automatically renew unless you cancel in advance. If payment fails, we may pause your service until it's resolved. If you have any billing questions, our support team is always here to help.
Cancellations & Refunds
We want you to be completely satisfied with your BearHost services. Here's our refund policy:
30-Day Money-Back Guarantee:
- Available on all new hosting plans (Website Hosting, WordPress Hosting, VPS/RDP, Dedicated Servers)
- Full refund if you cancel within 30 days of your initial purchase
- No questions asked - we'll process your refund promptly
Non-Refundable Items:
- Domain registrations and transfers - Domain fees are set by registries and cannot be refunded
- SSL certificates - Third-party SSL certificates are non-refundable once issued
- Setup fees - One-time setup or migration fees are non-refundable
- Renewals - The money-back guarantee applies only to initial purchases, not renewals
- Add-on services - Additional services like backups, extra storage, or premium support
How to Request a Refund:
- Log in to your BearHost account and submit a cancellation request
- Contact our support team at support@bearhost.com
- Refunds are typically processed within 5-7 business days to your original payment method
Cancellation Process:
You can cancel your services at any time. To avoid automatic renewal charges, please cancel at least 24 hours before your renewal date. Once cancelled, your account will remain active until the end of your current billing period. After that, your data may be permanently deleted.
Chargebacks:
If you file a chargeback or payment dispute instead of contacting us for a refund, we reserve the right to immediately suspend your account and withhold all data. Please reach out to us first - we're here to help resolve any billing concerns.
Service Level Agreement (SLA)
BearHost is committed to providing reliable, high-quality hosting services. Our Service Level Agreement outlines our uptime commitment and what happens if we fall short.
Uptime Guarantee:
- Shared Hosting (Website & WordPress): 99.9% uptime guarantee
- VPS/RDP Hosting: 99.9% uptime guarantee
- Dedicated Servers: 99.95% uptime guarantee
What's Covered:
Our uptime guarantee covers server availability and network connectivity. Uptime is measured monthly based on server availability, excluding scheduled maintenance windows.
Scheduled Maintenance:
- We perform scheduled maintenance during low-traffic hours (typically 2-6 AM UTC)
- Advanced notice of at least 24 hours will be provided for planned maintenance
- Scheduled maintenance is excluded from uptime calculations
- Emergency maintenance may occur without advance notice to protect service integrity
Exclusions from SLA:
The uptime guarantee does not cover downtime caused by:
- Scheduled maintenance (with proper notice)
- Issues caused by your scripts, applications, or configurations
- DDoS attacks or other malicious activity targeting your account
- Violations of our Acceptable Use Policy
- Third-party services or DNS providers
- Force majeure events (natural disasters, wars, acts of terrorism, etc.)
- Your internet service provider or local connectivity issues
Service Credits:
If we fail to meet our uptime guarantee, you may be eligible for service credits:
- 99.0% - 99.89% uptime: 5% account credit
- 95.0% - 98.99% uptime: 10% account credit
- Below 95% uptime: 25% account credit
Credits are calculated as a percentage of your monthly hosting fee for the affected service and applied to your next billing cycle. Credits do not apply to domain registrations, SSL certificates, or third-party services.
How to Request Service Credits:
- Contact support@bearhost.com within 7 days of the downtime incident
- Provide details of the downtime period and affected services
- We'll review your request and apply eligible credits within 10 business days
Monitoring and Transparency:
You can check our real-time service status and historical uptime at status.bearhost.com. We're committed to transparency and will keep you informed of any service issues.
Your Content
What you create and store with Bearhost is yours. We don't claim ownership, but you give us permission to host and display your content as needed to provide our services. Please make sure your content doesn't violate any laws or infringe on others' rights.
Suspension and Termination
We really hope it never comes to this, but we may suspend or cancel your account if you:
- Cause issues for other users or our systems
- Use our services for harmful purposes
- Break these Terms
You can cancel anytime by logging in or contacting us. When your account is closed, your data may be deleted.
Liability Limitation
Bearhost is not liable for any damages or losses resulting from the use—or inability to use—our services. We do our best, but we can't promise perfection. If something goes wrong, our total liability is limited to the amount you paid us in the past 12 months.
Updates to Terms
We may update these Terms from time to time. We'll do our best to notify you of important changes, but it's your responsibility to review them regularly. Continued use of our services constitutes acceptance of the updated terms.